Operations

Pay drivers for the work that drives your revenue

Operations is the category most bonus programs start with. Choose the metrics that fit your fleet: miles, hours, service, paperwork. Then motivate your team to maximize them, with earnings calculated and projected live while the month is still running.

Start Here

Trusted by fleets across North America

The Operations category

Productivity is where the revenue comes from, so it is where most programs start

For most fleets, productivity is how the money is made. Paying the driver who does the bare minimum the same as the one who stayed out the extra days does not sit right with anyone.

So operations bonuses are usually tiered, staggered against mileage or revenue targets, so the drivers pulling the fleet forward are paid the most for it. Many fleets also hold the bonus until service and paperwork targets are met, so nobody earns on volume alone.

The metrics inside operations

01 Productivity

Reward the miles and hours actually run

Miles for the fleets that measure distance, hours for the ones that do not. FleetOps takes the movement data straight from your TMS and ELD, credits it to the right driver on team and trainee trips, and shows every driver where they stand against target before the period closes.
The problem today:
- Drivers turning down profitable end-of-month loads
- No visibility into utilization and mileage gaps
- Missed revenue from underused capacity
Miles credited J. Carr: 8,120 miles this period
Team trip Trainee leg credited to I. Benjamin
Against target M. Barnes is 247 miles off pace
- Division mileage targets
- Tiered mileage bonuses
- Paid miles from your TMS
- Live utilization tracking
- Division mileage targets
- Tiered mileage bonuses
- Paid miles from your TMS
- Live utilization tracking
02 Service

Protect the on-time promise you sold

Miles alone can push drivers in the wrong direction. Pairing productivity with service keeps late pickups, missed appointments and driver-caused failures in the same conversation as the bonus, and gives driver managers the detail behind every failure instead of a monthly count.
The problem today:
- Customer penalties from missed delivery windows
- Lost business from unreliable service
- No accountability for driver-caused failures
On time Stop 4 delivered inside the window
Excused Held at the consignee's dock
Flagged B. Blair: one driver-caused failure
- On-time performance score
- Service failure penalties
- Perfect delivery bonuses
- Appointment window compliance
- On-time performance score
- Service failure penalties
- Perfect delivery bonuses
- Appointment window compliance
03 Paperwork

Get documents in before they cost you

Late bills of lading hold up invoicing and tie up cash. A small, clear reward for scanning on time moves the behavior faster than chasing drivers by phone, and the billing team can see the backlog clearing day by day.
The problem today:
- Lost or incomplete paperwork delaying settlements
- Back-office teams chasing drivers for documents
- Slower cash flow and disputed driver pay
Captured BOL scanned at delivery
Validation Passed on the first submit
Billing queue Backlog clearing day by day
- Mobile document capture
- Submission deadlines
- Automated validation
- Automated reminders
- Mobile document capture
- Submission deadlines
- Automated validation
- Automated reminders

Operations metrics come from the systems you already run

Miles, hours, stops, appointments and documents are pulled from your TMS, ELD and imaging systems, and reconciled against the trips they belong to. No spreadsheets, no manual entry.

All integrations