Use Case

Reduce safety incidents and costs

There's no such thing as a good safety incident, but while major incidents are typically managed through established processes like insurance claims and internal review, it's the more frequent "minor" incidents that can really add up. These preventable incidents, such as backing into loading bays, parking lot dings and equipment damage, can have assets in the shop and have a big impact on miles at the end of the month. By implementing a well-structured bonus program you make it easy for all staff to keep safety as a top priority, rewarding those drivers that excel and fostering a culture that goes beyond mere compliance.

45%

Less preventable incidents

3.2x

ROI on safety programs

$125K

Average annual savings

Two business professionals sitting at a table, reviewing various bar and line charts displayed on a large monitor in a modern office.

The Challenge: Service failures compound quickly

1

Customer penalties from chronic late deliveries

2

Lost business from unreliable service

3

No accountability for service failures

How Fleets Improve On-Time Performance with FleetOps

Clear On-Time Delivery Targets

Set specific on-time performance goals for drivers based on customer requirements. Track appointment compliance, early/late arrivals, and service failure rates with automated data from your TMS and tracking systems.

Driver Accountability Through Transparency

Drivers see their on-time performance score and understand exactly how service failures impact their bonus. Real-time feedback creates self-accountability and motivates drivers to prioritize appointment times and communicate proactively.

Service Failure Analytics Dashboard

Fleet managers get comprehensive visibility into delivery performance across the fleet. Identify patterns, spot problem lanes or customers, and coach drivers before minor issues become major customer problems.

Flexible On-Time Performance Rules Engine

Configure your program to match your customer commitments

On-Time Delivery Requirements

Reward drivers who consistently meet appointment windows and penalize chronic late arrivals that damage customer relationships.

Service Failure Penalties

Configure automatic deductions for missed appointments, late arrivals, or customer complaints to drive accountability.

Perfect Delivery Bonuses

Incentivize drivers who maintain 100% on-time delivery rates with additional bonuses and recognition.

Compliance Bonus Incentives

Spot bonuses for clean roadside inspections

Appointment Window Compliance

Track performance against specific appointment windows (±15 min, ±30 min) and reward precision.

Customer Satisfaction Metrics

Incorporate customer feedback and ratings into performance scoring to emphasize service quality.

Early Arrival Management

Optionally track and address excessive early arrivals that can be as disruptive as late deliveries.

Flexible On-Time Performance Rules Engine

Configure your program to match your customer commitments

Icon Check

On-Time Delivery Requirements

Reward drivers who consistently meet appointment windows and penalize chronic late arrivals that damage customer relationships.
Icon Check

Service Failure Penalties

Configure automatic deductions for missed appointments, late arrivals, or customer complaints to drive accountability.
Icon Check

Perfect Delivery Bonuses

Incentivize drivers who maintain 100% on-time delivery rates with additional bonuses and recognition.
Icon Check

Appointment Window Compliance

Track performance against specific appointment windows (±15 min, ±30 min) and reward precision.
Icon Check

Customer Satisfaction Metrics

Incorporate customer feedback and ratings into performance scoring to emphasize service quality.
Icon Check

Early Arrival Management

Optionally track and address excessive early arrivals that can be as disruptive as late deliveries.

Seamlessly Connects to Your Delivery Systems

TMS Systems

McLeod, TMW, Axon, custom systems
Icon Truck

Tracking

Samsara, Motive, Geotab, GPS providers

Customer Systems

EDI, API integrations for appointment data
Icon Innovation

Analytics

Built-in reporting and dashboards
API-first platform - connect any data source
Background